Creating your mark in restaurant industry is not an easy job. This sector of hospitality is highly competitive and labor intensive. That is the downside of running a restaurant – it takes years to build up a strong reputation but it wouldn’t take less than a week for your customers to remove you from their good books. There are several aspects that can annoy a customer like less than excellent food quality, unsatisfactory mannerisms of your hotel staff, mixed up orders – the list can go on.
With the introduction of EPoS technology things have changed. EPoS stands for electronic point of sale. EPos has simplified business process in various sectors of our industry; however, its contribution in organizing transactions in catering industry has been most remarkable. In fact, you might find that the EPoS terminal installed in a fast food store or restaurant is more advanced than those employed by other forms of retailers. Restaurant EPoS systems are specially customized for specific purposes. It allows the house staff to interact with chefs and waiters attending the kitchen. EPoS also facilitates instant tracking and processing of orders and overall management of stock.
Restaurant EPoS facilitates effective communication transmitted via wireless terminals. This wireless system connects the staff stationed at various parts of a hotel or restaurant. Thus messages and orders can be passed on without any delay. The waiter who takes the order enters the details through EPoS machine, and the list will be instantly printed out at the terminal installed in the kitchen. The system reduces the clutter created by the staff members as they need not move around anymore while attending to the customers and executing their orders.
By using EPoS machines, the cashier can speed up the entire billing and payment procedure. This saves a lot of time for the customers as they can clear off immediately after finishing their food. Consequently, the customers waiting for tables can now get through the queue quite faster.
Roadside restaurants and fast food outlets have truly benefited from the implementation of EPoS systems. This is especially true in case of drive- through restaurants and quick service fast food stores. In such places, there are lots of customers to be satisfied but within an extremely short span of time. Right from the process of recording orders to paying the bills, the entire communication between the in-store personnel takes place through wireless messaging device. This makes the working quite faster and allows the restaurant to serve more number of customers. Even the customers become happy because they need not wait for their turn to have the menus delivered or bills processed. Also, the staff can avoid making mistakes in taking orders and creating bills.